Privacy Policy

Interpretation

Personal Data, as employed in this document, shall be interpreted in accordance with the definition as described in the Singapore Personal Data Protection Act 2012.

Types of Personal Data Collected

Personal data is collected so that our team can assist you promptly. It may be collected in one of the following forms:

1. Personal information about your child, family members or yourself, including details like names, contact details, educational information or payment information
2. Information obtained through the use of our services, inclusive of information obtained from accessing our website (e.g., cookies), interaction with our social media and other data gathered for the analysis of online services
3. Information collected in the course of providing our services, including but not limited to video footage, images or audio recordings recorded during classes, enrichment programmes or other services provided
4. Any information provided by you in communication with us and inclusive of forms you have filled in
5. Records of correspondence with us as well as any feedback that you provide to us

Purposes and Usage of Personal Data Collected

The purposes for which The Edu Experience collects, uses or discloses personal data include:

1. Verification of identity and management of administrative processes
2. To facilitate operations of The Edu Experience in providing you with services, including any services enrolled or requested by you
3. To analyse the needs of your child and you, including student profile assessments and user feedback surveys
4. To provide support related to using our services, inclusive of responding to customer feedback, technical assistance and customer notification services
5. To provide you with updates on upcoming enrichment classes, workshops or events in accordance with your communication preferences
6. For marketing and corporate communications purposes through both online and offline media, such as social media posts or print advertisements
7. To enforce or defend the rights of The Edu Experience, its employees, officers and directors
8. To comply with any applicable laws or to assist in law enforcement and investigations conducted by governmental and/or regulatory authorities
9. To ensure safety, legal and regulatory compliance
10. For any other incidental business purposes related to or in connection with the above-mentioned

Disclosure of data

We may disclose Personal Data to the following parties for the purposes below:

1. Any staff member of The Edu Experience to the extent necessary to fulfil the purposes stated above
2. Any person or legal or regulatory authority to whom disclosure is required under applicable laws or regulations
3. Professional advisors, third-party service providers, agents or contractors engaged to perform any of the purposes listed above for The Edu Experience under a duty of confidentiality

Data Security

All electronic storage and transmission of Personal Data is secured with appropriate security technologies.

Consent

By using our website or services, you shall be deemed to have consented to our Privacy Policy and agree to all its terms and conditions as laid out in the Policy.

You may withdraw your consent at any time by contacting us in writing at contactus@theeduexperience.com or by mailing us at: 3 Tampines Central 1, #07-02 Tampines Plaza 1, Singapore 529540.

Changes to Privacy Policy

Any changes to our Privacy Policy will be reflected on this page. Your continued use of our services constitutes your agreement to this Privacy Policy and any future updates.